If you’re here, you’re probably looking for a thoughtful way to preserve a special memory—a wedding photo, a baby’s first outfit, a sports jersey, or a collection of keepsakes. kachingo specialises in turning those items into elegant, custom‑made box frames that protect and display what matters most. This page walks you through everything you need to know: what Kachingo offers, how to order, the different types of frames, and tips to get the best result. By the end, you’ll feel confident creating a one‑of‑a‑kind piece that deserves a spot on your wall.

Quick Answer

Kachingo is a UK‑based service that creates custom deep‑set box frames designed to hold three‑dimensional objects like medals, christening gowns, or concert tickets. You choose the frame colour, size, backing, and layout, then send your items—Kachingo mounts and assembles everything. Delivery takes 7–10 working days, and every frame is handmade to order.

What Is Kachingo?

Kachingo is not a typical online frame shop. It’s a specialist in shadow box framing, which means the frame has extra depth so you can display objects that aren’t flat. Unlike a standard photo frame, a box frame creates a small stage inside the glass. The team at Kachingo works with customers to plan the arrangement, often using acid‑free materials to keep keepsakes safe for decades.

You’ll find services for wedding memorabilia, baby items, sporting achievements, military medals, and even pet collars. The brand focuses on quality craftsmanship and personal service—each order is reviewed by a real person before production begins.

How to Order a Personalised Box Frame

Ordering from Kachingo is straightforward, but a little planning makes the result even better. Follow these steps.

Step 1: Choose Your Frame Size and Colour

Decide where the frame will hang and how much space you have. Kachingo offers sizes from 8×8 inches up to 20×16 inches. Colours include black, white, natural wood, and several painted finishes. Think about your room’s decor—a neutral frame usually works best.

Why this matters: The frame becomes part of your home. A colour that clashes with the wall will distract from the display.

Step 2: Pick a Backing and Layout

You can choose between a plain fabric backing (linen, velvet, or felt) or a printed background. Some customers add a photo or text directly onto the backing. For multiple items, you can request a specific layout—Kachingo will send a digital mock‑up for approval.

Tip: If you’re including a photo, make sure it’s high resolution (at least 300 DPI) so it prints clearly.

Step 3: Package and Send Your Items

Kachingo provides clear instructions for posting objects. Use a sturdy box, wrap delicate items in bubble wrap, and include a printed note with your order number. The company insures every package during transit.

Common mistake: Forgetting to remove dust or loose threads from textiles. Give each item a gentle brush before packing.

Step 4: Approve the Mock‑Up

After receiving your items, Kachingo creates a digital preview. You can request changes—move a medal, swap a photo, adjust spacing. This step ensures you love the final look before the frame is assembled.

Expected result: A frame that exactly matches your vision, with no risk of disappointment.

Step 5: Receive and Hang Your Frame

Assembly takes about a week. The frame arrives ready to hang (a sawtooth hanger is fitted on the back). Unpack carefully and check for any damage.

Expert tip: Wait 24 hours before hanging to let the frame adjust to the room temperature—this prevents the glass from fogging later.

Frame Types and Sizes

Kachingo offers two main frame styles: standard box frames and ultra‑deep box frames. The table below compares them.

Standard vs. Ultra‑Deep Box Frames

Feature	Standard Box Frame	Ultra‑Deep Box Frame
Depth	40 mm (1.6 inches)	60 mm (2.4 inches)
Best for	Flat objects, thin medals, photos, certificates	Bulky items like shoes, thick trophies, layered displays
Available sizes	8×8, 10×8, 12×10, 16×12, 20×16	10×8, 12×10, 16×12
Glass type	Standard float glass or acrylic	Acrylic (lighter and safer for deep frames)
Price range	£45 – £120	£70 – £180

If you’re unsure which depth you need, send a photo of your items to Kachingo’s customer service—they’ll advise based on the thickness of the objects.

Why Choose a Box Frame Over a Standard Frame

Box frames solve a problem that regular frames can’t: they let you display three‑dimensional items without squashing them. Here are four reasons people switch to Kachingo’s box frames.

• Depth for dimension: Even a 1‑inch thick object fits comfortably behind glass, so you can mount a medal, a keyring, or a stack of letters.
• Protection from dust: The sealed back keeps dirt and moisture out. Great for items that will be passed down to children.
• Customisation options: Choose from over 20 backing colours, add text or a photo, and arrange objects exactly how you want.
• Ready to hang: No need to buy additional hardware—the frame includes a sturdy hanger and wall fixings.

Checklist for Your Order

Before you send your items, run through this list to avoid delays.

• ☐ Measure the items you want to display (maximum thickness and total area).
• ☐ Select a frame size that leaves at least 1 cm of border around the objects.
• ☐ Choose a backing colour that contrasts with the items (light objects on dark backing, dark objects on light).
• ☐ If including a photo, check the resolution (300 DPI minimum).
• ☐ Clean all items gently—no dust, no sticky residue.
• ☐ Write your order number on a piece of paper and place it inside the package.
• ☐ Ship with a trackable, insured service (Royal Mail Special Delivery or equivalent).
• ☐ Keep a copy of the tracking number and send it to Kachingo via email.

Troubleshooting Common Issues

Even with careful planning, things can sometimes go wrong. Here’s how to handle the most frequent problems.

Common Problems and Solutions

Problem	Reason	Solution
Items shift during transit	Mounting tape wasn’t applied firmly enough	Ask Kachingo to use additional adhesive points. For future orders, specify “heavy‑duty mount.”
Glass reflection obscures the view	Standard glass is used; lighting is bright	Request non‑reflective (museum) glass for an extra fee. Alternatively, mount the frame away from windows.
Frame arrives with a chip	Damage during shipping	Photograph the damage immediately and contact Kachingo within 48 hours. They’ll send a replacement.
Colour of backing looks different on screen	Monitor calibration varies	Order a sample swatch pack before commissioning the full frame.

Frequently Asked Questions

Can I use my own frame instead of a Kachingo frame?

No—Kachingo only works with their own handmade frames. This ensures the depth, glass, and mounting system are compatible. Your items are professionally mounted inside the frame at their workshop.

How much does a typical frame cost?

Prices start around £45 for a small standard box frame and go up to £180 for a large ultra‑deep frame with acrylic glass. Add‑ons like non‑reflective glass or custom text add £10–£30.

Do I need to send my items to the UK?

Yes, Kachingo is based in the UK and only accepts shipments to their workshop. International customers are welcome, but you’ll be responsible for shipping costs and customs duties.

Can I order a frame as a gift for someone else?

Absolutely. You can buy a gift voucher, or you can organise the entire frame yourself using the recipient’s items. Just make sure you have their permission to handle the keepsakes.

What if I don’t like the final arrangement?

You approve a digital mock‑up before assembly, so the frame matches your expectations. If something still isn’t right, Kachingo offers one free revision after you receive the frame—send it back and they’ll adjust it.

Final Thoughts

Kachingo takes the stress out of preserving memories. Instead of cramming a special object into a standard frame or leaving it in a drawer, you get a display that’s built to last. The key is planning: measure your items, choose a complementary backing, and approve the mock‑up carefully. Once it’s on your wall, you’ll wonder why you didn’t order one sooner.